Akamai Technologies, Inc Engagement Manager in Atlanta, Georgia

Engagement Manager

Atlanta, United States

Professional Services

Jun 22, 2018 Post Date

010246 Requisition #

As an Engagement Manager (EM), you will use your background in technical pre-sales, project management and delivery to help define and develop our customers’ online strategies, moving them from concept to implementation. The EM is an integral part of the sales cycle, collaborating with the Account Executive to expand the use of Akamai’s services within the account. As an EM, you will also own the overall technical delivery for the accounts - establishing deep relationships within the account, gathering requirements, defining solutions and ensuring successful implementations.

Responsibilities

  • Serve as the central point of contact for the customer, managing the client relationship, overseeing integration work on the account, and ensuring we meet or exceed customer expectations.

  • Work independently or lead small technical teams with Akamai’s media accounts to evaluate the customer’s web and online video architecture, and deliver the appropriate integrated solution.

  • Provide recommendations for technical strategies and solutions.

  • Own customer implementation projects, including full project management, team leadership, creation and maintenance of implementation documentation, and tracking timelines and deliverables.

  • Work closely with Sales to educate customers on Akamai's services and solutions - includes conference calls, site visits, presentations, technical evaluations, proposals, and follow up on all customer related issues.

  • Create and expand the customer relationship through exploration of the customer’s business.

  • 10-25% travel required.

About the Team

Recognizing that an organization’s approach to its Internet initiatives is developed long before implementation and is an on-going exercise long after go-live, Akamai Professional Services offers consulting services that address all phases of a customer’s Internet strategy. Akamai’s Professional Services team calls upon its Internet expertise to architect the optimal solution for the unique business and technical requirements of our customers. Through its proven methodologies and processes, this highly experienced team of consultants has implemented effective solutions for thousands of Akamai customers.

The EM will focus on Business Services, Manufacturing and Life Sciences accounts in the Emerging Services Team. The Emerging Services team is an experienced group of industry experts and internet technologists working with some of the largest Fortune 500 clients. From a range of backgrounds across the Emerging sector, they engage with our customers to consult on industry best practices, design and build quality solutions, and always maintain the highest quality customer service

Required Education and Experience

  • Minimum 2 years of relevant experience with a Bachelor’s degree in Computer Science, Engineering, MIS, another related field or it’s equivalent.

Required Skills

  • Minimum 2 years of overall experience in IT industry.

  • Minimum 2 years of experience in technical pre-sales/sales engineering, consulting, and/or other customer facing role consulting on, delivering technical products or services.

  • Minimum 2 years of experience in Internet technologies, standards and protocols, including DNS, HTTP/HTTPS, Web architecture and design

Desired Skills

  • Implementation experience with web delivery technologies

  • Experience in one or more web development languages, methodologies, and/or architectures - J2EE, HTTP, DNS, .NET, C#, JSP, ASP, Tomcat, Apache

  • Detailed knowledge of Internet technologies and considered a subject matter expert in any relevant internet topic

  • Experience delivering internet technologies within B2B or B2C - shopping cart, user personalization, and dynamic database architectures

  • Experience in a customer facing role requiring a high level of individual responsibility, sound business judgment and large enterprise account management, where an aptitude for improving customer satisfaction was successfully demonstrated.

  • Demonstrated success developing client relationships.

  • Detailed knowledge of Internet technologies such as HTTP, DNS, SSL, TCP/IP, streaming, etc.

  • Experience with products and processes related to security, digital media, or online publishing.

  • Strong written and verbal communication skills, including the ability to effectively present technical and business-related subjects to all audiences, from the user to the executive level.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visitwww.akamai.comand follow @Akamaijobs onTwitter,Facebook,LinkedInandInstagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please clickhere.