Akamai Technologies, Inc Change Management Director, IT Transformation and Data Infrastructure in Cambridge, Massachusetts

Change Management Director, IT Transformation and Data Infrastructure


Cambridge, United States

Corporate IT

Jul 17, 2018 Post Date

013732 Requisition #

The Director of Change Management (CM) is responsible for stakeholder alignment, organizational readiness and adoption of Akamai's major systems deployment initiatives. This “internal consultant” role’s primary responsibility will be focused on changes to drive company-wide cross-functional transformation beginning with Akamai’s data and extending into our critical operations. By engaging with the CIO, IT strategy owner VPs, Akamai senior business leaders, project managers, technical Subject Matter Experts (SMEs) and key IT infrastructure stakeholders, the CM Director will be responsible for assessing the corporate stakeholder landscape and devising strategies to obtain internal alignment for proposed changes from solution stage to final implementation. The CM Director will also create and implement change strategies and plans that deliver the intended business outcomes on internal engagements related to Akamai’s internal Big Data initiatives.

As a Change Management Director you will be responsible for:

  • Assess, monitor and manage the full internal stakeholder landscape as it relates to IT’s digital transformation strategy to build an Interconnected Akamai.

  • Work with the CIO and senior IT leaders to create a centrally managed stakeholder action plan designed to obtain required levels of buy-in and commitment across company leadership

  • Monitor holistic impacts that will affect different departments over time. Assess, recommend and implement toolsets and processes to help Akamai understand and manage change saturation levels effectively. Work with Change Management peers to gather departmental change impacts derived from individual project roadmaps and impact assessments.

  • Lead change management efforts for data-centric projects aimed at creating a single-source-of-truth to create actionable insights and drive company decision making.

  • Leverage Akamai’s change management framework to create change management work plans, RASCI charts, and tactical change management plans on assigned projects

  • Work directly with executive sponsors to ensure they are actively and visibly supporting the change throughout the project lifecycle

  • Create a new partnership model with appropriate organizational linkages to ensure tight alignment and optimal synergy between IT, Services, Web/Enterprise, Media, and Platform Divisions

  • Partner closely with project management to develop integrated project and change work plans and deliverables

  • Leverage User Experience experts to ensure new solutions are aligned with behavioral and cultural norms. Gather the “voice of the user” and champion the user’s perspective in all implementations.

  • Conduct thorough analysis of the business climate, change readiness, and change impacts prior to recommending a change strategy and set of tactics required to drive behavioral change

  • Create and update a fully operational project plan with key milestones and success measures

  • Propagate change management tools and strategies across the organization

  • Onboard and manage Change Management practitioners to address emerging needs within the IT Transformation project portfolio

About the Team

As part of the Akamai’s Office of the CIO, the Akamai Digital User Experience and Change Management team is an internal consulting team responsible for working with business and project leaders to deliver transformational change related to systems, processes and policies. Team members are assigned to engage on specific projects and/or with specific business leaders who sponsor such changes. Successful engagements are based on a project’s ability to deliver successful business outcomes, as well as the Change Leader’s ability to cultivate positive business engagements throughout the lifecycle of the project and beyond.

Required Education and Experience

  • Minimum 12 years of relevant experience and a Bachelor’s degree or its equivalent.

Required Skills

  • Minimum 12 years of experience in consulting, information systems, project management, and/or process management with a focus on Change Management as a Center Of Excellence or set of enterprise business initiatives.

Desired Skills

  • Masters/MBA in Management Information Systems, Industrial Psychology, Organizational Development or related area of study.

  • Knowledge and experience working to improve key business capabilities and processes in areas focused on data management, reporting and analysis

  • Demonstrated experience leading an enterprise change management effort.

  • Experiencing introducing change within fast-paced high-tech environments

  • Certified Change Management Professional (CCMP™) credential.

  • Broad-based systems implementation knowledge and capability with a focus on change management, project lifecycles, and transformation initiatives.

  • Experience working in a matrixed-management environment

  • Experience working with and facilitating virtual teams

  • Working knowledge of multiple change management methodologies such as Prosci/ADKAR, Bridges, Kotter, etc.

  • Demonstrated influence capabilities across senior leadership populations (VPs and C-Suite).

  • Able to craft and deliver communications to a wide audience (C-Suite to employees).

  • Global responsibility where change and people strategy have been critical components to drive successful business outcomes.

  • Experience and desire to actively partner with IT and cross-functional business units to drive outcomes

  • Understanding and appreciation for how the User Experience drives adoption and behavioral change

  • Understanding of business process concepts: process ownership, process flow mapping, measurement and process optimization.

  • Experience driving culture change globally.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visitwww.akamai.comand follow @Akamaijobs onTwitter,Facebook,LinkedInandInstagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please clickhere.