Akamai Technologies, Inc. Co-Op Technical Support, Digital Media in Cambridge, Massachusetts

Co-Op Technical Support, Digital Media

Cambridge, United States


Jun 06, 2018 Post Date

012622 Requisition #

We are looking for a highly motivated, independent Engineering student. As a Co-Op you will be working with our experienced Technical Support engineers assisting with customer support cases, and various assignments. You will fully participate in the technical training program for our Global Support Engineers. The candidate will work with TSE’s and local Management on initiatives, research, documentation and other duties to directly support the business as needed.

The team is dedicated to keeping customers' traffic flowing on the Internet. Akamai provides a follow-the-sun support staffing model with globally distributed staff for 24/7 customer support. The Co-op performs basic engineering tasks including data collection, computation, analysis and research in support of other Technical Support Engineers. The Co-op generates reports, provides recommendations and conclusions. He/she interacts with customers and understands customer requirements as well as proposes and implements solutions to satisfy customer needs. He/she works closely with senior engineers to troubleshoot issues and implement fixes.

Basic Qualifications:

  • Currently pursuing a Bachelor’s or Master’s in Management Information Systems, Computer Science, Computer Engineering or a related field and returning to the program after completion of the Co-op.

  • Experience in web development.

  • 1+ year of academic experience in one or more web development languages, methodologies, and/or architectures.

  • Able to work 40 hours per week during the Co-op cycle.

Desired Qualifications:

  • Ability to work in a fast-paced environment and independently solve technical problems.

  • Strong communication skills – must be able to speak clearly and effectively to both technical and business audiences.

  • Some coding experience or successful completion of related college courses is a plus.

  • Enthusiastic about learning new skills and technologies.

  • Enthusiastic about taking on support related projects.

  • Great problem solvers who can resolve complex, highly technical issues.

  • Creative and able to "think outside of the box" on technical issues.

About Akamai Technologies

Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet business ready—fast, reliable, and secure—for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere. Headquartered in Cambridge, MA, Akamai has offices around the world and operates the most pervasive, highly distributed CDN—with more than 200,000 servers in 110 or more countries—delivering up to 30% of all Web traffic. Learn more atwww.akamai.com/careers.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.