Akamai Technologies, Inc Senior Director Global Partner Enablement in Cambridge, Massachusetts
Senior Director Global Partner Enablement
Cambridge, United States
Aug 09, 2018 Post Date
013924 Requisition #
As a Senior Director for Global Partner Enablement in the Global Services and Support team at Akamai Technologies, you’ll be responsible for managing cross functional, full lifecycle services and support for channel partners as well as the partner enablement strategy on a global level. This role requires someone with strong leadership, interpersonal, and business skills to work with Sales, Engineering, and Products Teams to protect and grow our channel/partner account and revenue base. The role manages a cross-functional services team comprised of many roles that may include Solution Engineers (Pre-sales) and Engagement Managers (Account Owner), Service Delivery (SA), and Partner Enablement managers as well as other roles within the Global Services and Support organization. The role also works closely with our Customer Care organization for technical and business support.
As a Senior Director for Global Partner Enablement, you will be responsible for:
Planning and Execution: Proactively drive initiatives to improve the product development, pre-sales, delivery and support capabilities of the GSS team to improve partner satisfaction.
Cross Functional Partner Enable and Delivery: Manage cross functional team to deliver quality technical delivery for global partners as well as ensure products are built from the ground up with partner enablement included.
Sales Alignment: Work hand-in-hand with their counterpart in Global Channel Sales, this is our Chief Marketing Officer.
Services Revenue and Partner Enablement : This role is responsible for managing to a global channel services revenue. This includes integration revenue, standardized support packages, as well as custom professional services required for our Global Channel Partners. In addition this role will manage enablement of our channels partners to perform services activities themselves. Thorough knowledge of revenue recognition rules is required.
Global Alignment: This role must ensure each function on the team follows the standards of the role. They will also work in conjunction with the regional channel organizations to ensure consistency and integration. The Goal is to ensure consistency in channel engagement models in all regions.
Resource Planning and Allocation: Develops yearly resource planning and allocation strategy, in alignment with the global channel management and global channels strategic plan. This includes performance management, compensation, hiring, and firing.
Financial and Operations Management: Ensure core financial and operating metrics are managed effective in order to ensure team remains on track towards c-sat, services revenue, and other core metrics throughout the year. Experience in budget management (P&L) strongly preferred.
Effective Communication: Proactively communicates team’s direction, goals and progress to field, GSS leadership, C-Level Akamai leaders, division heads, functional team, and peers.
Professional Development: Responsible for developing team’s consulting, technical, and leadership skills to achieve employee satisfaction and scale our business.
About the Team:
The Global Services and Support team is an experienced group of experts and internet technologists working with our Partner/Channel leaders in Cloud/SaaS Providers, Network Equipment Providers, Media and Entertainment, Device Manufacturers, and Enterprise Software Publishers America. From a range of backgrounds they engage with our partners to consult on industry best practices, design and build quality solutions, and always maintain the highest quality customer service.
Required Education and Experience:
Applicants must meet one of the following education and experience requirements
15 years of relevant experience and a Bachelor’s degree or
12 years of relevant experience and Master’s degree
Education: Bachelor's Degree in Engineering, Computer Science or related technical field experience; MBA preferred.
Minimum of 12 years overall experience.
Minimum of 8 years in a Partner Enablement function
Minimum of 5 years of Global team lead/team management experience.
Minimum of 5 years experience with Internet technologies, such as HTTP, DNS, SSL, etc.
Minimum of 5 years experience supporting Fortune 500 customers & creating service/support strategies.
Previous experience in a Pre-Sales or Partner Services role
Experience in Defining Product Requirements either in a Product Manager or Business Analysis point of view
Experience in Product Management role is a plus
Minimum of 3 years experience in a revenue management role (i.e., Engagement Manager, Business Development Manager, etc.).
Experience in expanding customer service and support services revenue.
Demonstrated operations and organization skills implementing and driving best practices in multi-office, cross functional organizations.
Strong organization and analytical skills.
Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives.
Strong written and verbal communication skills. Successful track record of working and influencing matrixed organizations.
About Akamai Technologies
Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visitwww.akamai.comand follow @Akamaijobs onTwitter,Facebook,LinkedInandInstagram.
Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please clickhere.