Akamai Technologies, Inc. Senior Services Analyst in Cambridge, Massachusetts

Senior Services Analyst

Cambridge, United States

General & Administrative

5 days ago Post Date

013504 Requisition #

The Senior Services Analyst is a member of the Global Delivery Excellence team within Akamai’s Global Services and Support organization. The role is based in Cambridge, Massachusetts and will be responsible for contributing to data management, creation, implementation, and maintenance of business reporting, as well as troubleshooting. In addition to the purpose of the role being to provide a service of providing dashboards and analytics to customer-facing roles, there will be an expectation to lead diagnosing issues, contribute to projects and implement solutions on all levels of the organization.


  • Identify and implement high performance business value creation and transformation by delivering analysis in support of GSS’s agenda aid the Business Operations Manager in the tactical execution of Operational initiatives

  • Provide Data Intelligence by designing, developing, and building intuitive dashboards by leveraging enterprise reporting systems

  • Build organizational knowledge and work with stakeholders to identify business risks via analysis and make recommendations to mitigate their impact and drive continuous improvement

  • Drive proactive analysis of the metrics and provide insights of the business to the respective departments/divisions impacted

  • Provide mentoring and assistance to the team on business strategy, financial performance, annual planning, and on-going operations. Highlight opportunities and provide practical, action-focused recommendations

About the Team

The Delivery Excellence team is an overlay organization to Akamai’s Global Services and Support organization. They support over 1,900 individuals, and over 200 Managers in Professional Services, AkaTec, and Account Management roles through creating and using models, dashboards, tools, metrics, and strategic direction in order to drive operational efficiency, quality, fulfillment, and compliance. Highly driven and collaborative team located in US and India.

Required Education andExperience

  • 8 years of relevant experience and a Bachelor’s degree in Finance, Business, Operations, MIS, Computer Science another related field or its equivalent.

  • 6 years of relevant experience and a Bachelor’s degree in Finance, Business, Operations, MIS, Computer Science another related field or its equivalent.

  • 3 years of relevant experience and Ph.D degree or its equivalent.

Required Skills

  • Minimum of 3 years of experience working with Tableau.

  • Minimum of 3 years of experience developing custom reports using business intelligence reporting tools; JavaScript and SQL preferred.

Desired Skills

  • "Self-starter" personality with ability to self-motivate and be resourceful in a fast-paced environment

  • Strong work ethic and a history of meeting tight deadlines

  • Open collaborator and willing to ask for help and provide leadership to others

  • Eagerness to continually learn and share best practices with teammates

  • Understand end to end support of custom reporting solutions that provide critical insight into performance against business objectives

  • Ability to create sound analysis to be used to tactically drive larger organizational initiatives.

  • Strong analytical skills; hands-on experience with large amounts of data

  • Basic programming experience preferred to enable analysis outside the constraints of Microsoft office; SQL and/or JavaScript or similar language preferred

  • Strong written and verbal communication skills – ability to convey technical and high-level concepts to all audiences

  • Task-oriented drive to investigate and dissect information with a strong focus on quality.

  • Strong sense of integrity and accountability

  • Able to work cross-functionally and interact effectively with all levels of the organization.

  • Able to work easily as part of a team as well as independently to achieve individual and group goals

  • Prepared to listen to others and have a strong sense of customer service

  • Flexible, self-motivated, curious and willing to continually develop in order to solve problems and drive results with a global team

About Akamai

Akamai® is the leading content delivery network (CDN) providing cloud services that help deliver, optimize, and secure online content and business applications. At the foundation of Akamai solutions, the Akamai Intelligent Platform™ enables unmatched speed, reliability, and security–backed by expertise and relentless innovation–to improve reach and invisibility across the web. Akamai removes the complexities of connecting the increasingly mobile world, supporting 24/7 consumer demand, and enabling enterprises to more securely leverage the cloud. To learn how Akamai is accelerating the pace of innovation in a hyperconnected world, visit http://www.akamai.com, and follow @Akamaijobs on Twitter.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.

About Akamai Technologies

Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet business ready—fast, reliable, and secure—for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere. Headquartered in Cambridge, MA, Akamai has offices around the world and operates the most pervasive, highly distributed CDN—with more than 200,000 servers in 110 or more countries—delivering up to 30% of all Web traffic. Learn more atwww.akamai.com/careers.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.