Akamai Technologies, Inc. Technical Project Manager in Cambridge, Massachusetts
Technical Project Manager
Cambridge, United States
Jun 13, 2018 Post Date
010266 Requisition #
Technical Project Managers are part of the Akamai Professional Services team and work directly with Akamai's clients to deliver Akamai solutions. TPMs lead and manage the integration of customers’ web sites with the Akamai network. They are involved from early in the pre-sales cycle through implementation and customer sign-off. TPMs must have a full understanding of development methodologies, consulting best practices, and common web and application architectures.
TPMs at Akamai require a strong technical background, excellent client and project management skills, proven ability to do hands on technical work when needed, and ability to lead technical projects and technical teams. Successful candidates must be action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.
Work independently or lead small technical teams with Akamai commerce customers to evaluate their web architecture and deliver the appropriate integration solution. This includes, but is not limited to, evaluating the customers’ content management and publishing processes, web application architecture, security requirements, DNS configurations, and provide detailed documentation for a custom solution that satisfies the customers’ business and technical requirements.
Work closely with customers and pre-sales teams to manage and implement customer trials, propose technically feasible solutions and set accurate expectations on effort and timelines for integration. Establish success criteria and act as the single point of contact for the customer for all technical issues and project deliverables.
Create and manage to proposals, Statements of Work and detailed project plans for customer integrations including timelines and effort estimates.
Work closely with Account Management, Sales professionals, engineering, product development and Customer Care to resolve issues that arise during customer integrations.
Identify new product features and additional sales opportunities during trials and integrations and communication of the same to product development and sales teams.
Track and document status and time spent on customer integrations.
Participate in internal projects that help scale the group, implement best practices, and improving our methodology and quality of integrations.
Review quality of customer integrations.
Minimal travel to supported customer’s offices when necessary (10% travel).
About the Team
Recognizing that an organization’s approach to its Internet initiatives is developed long before implementation and is an on-going exercise long after go-live, Akamai Professional Services offers consulting services that address all phases of a customer’s Internet strategy. Akamai’s Professional Services team calls upon its Internet expertise to architect the optimal solution for the unique business and technical requirements of our customers. Through its proven methodologies and processes, this highly experienced team of consultants has implemented effective solutions for thousands of Akamai customers.
The Technical Project Manager will focus on Business Services, Manufacturing and Life Sciences accounts in the Emerging Services Team. The Emerging Services team is an experienced group of industry experts and internet technologists working with some of the largest Fortune 500 clients. From a range of backgrounds across the Emerging sector, they engage with our customers to consult on industry best practices, design and build quality solutions, and always maintain the highest quality customer service
Required Education and Experience
- Minimum 2 years of relevant experience and a Bachelor’s degree in Computer Science, MIS, Engineering, another related field or its equivalent.
Minimum 2 years of overall experience in IT industry.
Minimum 1 years of experience in technical pre-sales/sales engineering, consulting, and/or other customer facing role consulting on, delivering technical products or services.
Minimum 1 years of experience in Internet technologies, standards and protocols, including DNS, HTTP/HTTPS, Web architecture and design
Implementation experience with web delivery technologies
Experience in one or more web development languages, methodologies, and/or architectures - J2EE, HTTP, DNS, .NET, C#, JSP, ASP, Tomcat, Apache
Detailed knowledge of Internet technologies and considered a subject matter expert in any relevant internet topic
Experience delivering internet technologies within B2B or B2C - shopping cart, user personalization, and dynamic database architectures
Experience in a customer facing role requiring a high level of individual responsibility, sound business judgment and large enterprise account management, where an aptitude for improving customer satisfaction was successfully demonstrated.
About Akamai Technologies
Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet business ready—fast, reliable, and secure—for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere. Headquartered in Cambridge, MA, Akamai has offices around the world and operates the most pervasive, highly distributed CDN—with more than 200,000 servers in 110 or more countries—delivering up to 30% of all Web traffic. Learn more atwww.akamai.com/careers.
Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.