Akamai Technologies, Inc. Engagement Manager - Public Sector in Denver, Colorado
Engagement Manager - Public Sector
Denver, United States
Jun 08, 2018 Post Date
010282 Requisition #
The Engagement Manager (EM) plays a critical role in ensuring overall revenue growth and retention within Akamai's strategic accounts. The EM is an integral part of the sales cycle, collaborating with the Account Executive to expand the breadth and depth of Akamai solution and services adoption. Utilizing their background in technical consultancy, project management & delivery to design and implement technical strategies that align with our Customers' online strategies. They invest time in understanding Akamai, our Customers' industries, business models and technologies to ascertain the best route to long term development and a strong, innovative relationship between Akamai and the Customer. Akamai places great emphasis on Customer satisfaction, education, solution development, strategic management & roadmaps.
Establish strong working relationships with Customers and drive revenue growth by solution adoption, product mix and long term strategic alignment to The Akamai Intelligent Platform™ and product portfolio.
Working independently or leading virtual teams to create a strategy to, evaluate the Customer's web architecture to deliver and support the appropriate technical solutions and roadmap. Lead the development of the technical aspect of customer proposals and ensure that all technical information and recommendations addressing customer requirements are concisely defined for technical & business audiences while meeting and often exceeding Akamai qualitative standards. Continue the education of Customers about the superiority of Akamai's services - this includes conference calls, site visits, presentations, technical evaluations & reviews, technical objection handling, proposals, and follow up on all customer related technical issues.
Utilize strong industry and technical expertise to provide consultancy and strategic development of our Customers' online goals.
Pursue all avenues - formal and innovative - to defend against competition, protect revenue from churn and proactively prove the value of both Akamai's vastly experience Service & Support and The Akamai Intelligent Platform™
Serve as an escalation point for the Customers' Service & Support Agreement, both for the Customer and Akamai. Collaborate across Service, Support, Sales, Product Development and Engineering to both resolve issues and solve Customer requirements
Drive excellent Customer Satisfaction by understanding and over-delivering against Customer expectations
Maintain an active course of self-development in Akamai & Industry technical developments, Industry trends and futures
Up to 20% travel required to support customer business review meetings.
Recognizing that an organization’s approach to its Internet initiatives is developed long before implementation and is an on-going exercise long after go-live, Akamai Professional Services offers consulting services that address all phases of a customer’s Internet strategy. The Professional Services team calls upon its Internet expertise to architect the optimal solution for the unique business and technical requirements of our customers. Through its proven methodologies and processes, this highly experienced team of consultants has implemented effective solutions for thousands of Akamai customers.
Required Education and Experience
Minimum 2 years of relevant experience and a Bachelor’s degree in Computer Science, MIS, Engineering, another related field or its equivalent.
Minimum 1 year of relevant experience and a Master’s degree in Computer Science, MIS, Engineering, another related field or its equivalent.
Minimum 2 years of experience in technical pre-sales/sales engineering, consulting, and/or other customer facing role consulting on, delivering technical products or services.
Minimum 2 years of experience with enterprise-level project management (SOWs, contract management, risk management, staffing) or equivalent experience.
Minimum 2 years of experience working with in Internet technologies, standards and protocols, including DNS, HTTP/HTTPS, Web architecture and design
Must have experience developing and enhancing strong client relationships.
Working knowledge and/or hands on experience of web application development, streaming, site delivery, web analytics and/or security a plus.
Exposure to security technologies, processes, and concepts such as PKI, SSL, firewalls, NIST 800-53, FIPS-140-2, Authentication & Authorization, Client Certificates, OCSP, etc. a plus.
A proven track record demonstrating good business judgment, an ability to make decisions, and a passion for excellence.
Possess excellent technical aptitude and a desire to learn constantly
Enthusiastic, action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.
- Excellent written and verbal communication skills, including the ability to effectively present technical and business-related subjects to all audiences.
About Akamai Technologies
Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet business ready—fast, reliable, and secure—for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere. Headquartered in Cambridge, MA, Akamai has offices around the world and operates the most pervasive, highly distributed CDN—with more than 200,000 servers in 110 or more countries—delivering up to 30% of all Web traffic. Learn more atwww.akamai.com/careers.
Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.