Akamai Technologies, Inc. Senior Solutions Engineer in Melbourne, Australia
Senior Solutions Engineer
Jun 27, 2018 Post Date
013563 Requisition #
As the world’s largest and most trusted cloud delivery and security platform, Akamai makes it easier for our customers to provide the best and most secure digital experiences on any device, anytime, anywhere. Akamai’s massively distributed platform is unparalleled in scale with over 200,000 servers across 130 countries, giving customers superior performance and threat protection. Akamai’s portfolio of web and mobile performance, cloud security, enterprise access, and video delivery solutions are supported by exceptional customer service and 24/7 monitoring. To learn why the top financial institutions, e-commerce leaders, media & entertainment providers, and government organizations trust Akamai please visit www.akamai.com at http://www.akamai.com/ , blogs.akamai.com at http://blogs.akamai.com/ , or @Akamai on Twitter.
Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity .
About the Team
Solutions Engineering is the technical side of the field sales team, a world-class organization that strives to provide the “right” solution to our customers and prospects. Our Solutions Engineers possess the highest levels of both business and technical acumen - understanding customer business drivers; matching those to Akamai's technology, and clearly articulating complex solutions to existing and prospective customers.
Be part of the revolution! Secure delivery of content and applications via the Internet is constantly evolving. App delivery is moving online and everything is going mobile, security technology is sitting in the cloud. Users demand exceptional experience and secure environments. Akamai is at the centre of this perfect storm. Akamai is the place to be.
About the Job
Akamai is looking for a Senior Solutions Engineer to join the web and security division based in Melbourne. Akamai Solutions Engineers are experienced sales engineering professionals, adept at defining solutions that meet the business and technical requirements of existing and prospective Akamai customers. An SE is self-directed, capable of leading technical sales activities, managing the customer technical relationship, and assuming subject matter expert responsibilities within Akamai.
Driving revenue and creating sales opportunities by managing the pre-sales technical process and evangelizing Akamai's technology to existing and prospective customers.
Design solutions for customer’s business requirements using Akamai products / modules.
Partnering with direct sales and executive sponsors to educate existing and prospective customers about the superiority of Akamai's services - this includes conference calls, online meetings, site visits, presentations, technical evaluations, technical objection handling, proposals, and follow-up on all customer related questions.
Engage with AE and actively contribute to the development of customer proposals, design and delivery, ensuring all expertise, information and recommendations are concisely defined, while meeting Akamai quality control standards.
Review proposals created by Account Executives to provide necessary input and ensure technical accuracy.
Working on multiple concurrent opportunities that may vary by contract value, sales cycle and industry.
Collaborating with Sales, Marketing and other internal teams to ensure that customers get appropriate updates, upgrades and event-oriented solutions.
Respond to Request for Proposals (RFPs) and Request for Information (RFI) by providing fully-documented solutions with the required technical details.
Actively advocating for customer needs within Akamai. Driving excellent customer satisfaction by understanding and over-delivering against Customer expectations.
Compliance with pre-sales processes, including account activity tracking to drive business analysis and reporting.
Ability to travel, both domestic and international, 35%+ of the time.
5 years relevant technical pre-sales/sales engineering or similar role experience delivering technical products or services and a Bachelor’s degree or 3 years relevant technical pre-sales/sales engineering or similar role experience delivering technical products or services and a Master’s degree.
2+ years relevant industry experience in Public Sector and/or Financial Services industries.
3+ years’ experience with Internet technologies (TCP&UDP/IP, DNS, HTTP 1&2, TLS, etc.), including an understanding of CDN and Mobile technologies.
2+ years’ experience with Internet or Enterprise Security, an understanding of basic security architecture, and functional elements including firewalls, DDoS protection, etc.
Proven ability to collaborate across all roles (presales, sales, post-sales, engineering) in a global, geographically distributed organization.
Industry leading certifications like CISSP, CISA, CCSP, CEH etc highly preferred.
Hands on experience working with security technologies and tools such as IDS, IPS, Log Analysis, Encryption and VPN, Identity and Access Management, Mobile Security, Networking Scanning etc.
Hands-on experience in one or more web development technologies / architectures – Python, PHP, C/C++, Ruby, C# or Java
Experience with DevOps tools such as Docker, Jenkins, Maven, GitHub, etc.
Excellent written, verbal, and presentation skills appropriate to both technical and management clients.
Experience developing and enhancing strong client relationships.
A proven track record demonstrating good business judgment, an ability to make decisions, and a passion for excellence.
Demonstrated problem solving skills, drive for results, interpersonal savvy, and customer focus.
Experience working directly with customers and partners in the field.
About Akamai Technologies
Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet business ready—fast, reliable, and secure—for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere. Headquartered in Cambridge, MA, Akamai has offices around the world and operates the most pervasive, highly distributed CDN—with more than 200,000 servers in 110 or more countries—delivering up to 30% of all Web traffic. Learn more atwww.akamai.com/careers.
Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.