Akamai Technologies, Inc. Senior Program Manager, Web Product Operations in Ottawa, Canada

Senior Program Manager, Web Product Operations

Ottawa, Canada

Program/Project Management

Jun 08, 2018 Post Date

013334 Requisition #


Web Product Operations is seeking an experienced, driven, results-oriented Senior Program Manager to support the definition of complex business programs, and to direct and ensure the outcome of those programs. This role will manage complex projects and/or support programs impacting business goals and objectives, and will lead cross-functional team(s) and subject matter experts in their development, planning, automation and implementation. The Senior Program Manager will work with the team to define priorities and resources allocated to initiatives or programs. He/she will develop and manage communications with cross-functional team members and senior management in Engineering, QA, Sales, Marketing, Service and Support, and Finance, and may engage and oversee the work of external vendors. This role will maintain awareness of trends, business conditions and internal processes and practices impacting project/program deliverables. The Experienced Program Manager will report into the Product Operations Team and will have visibility across Akamai's senior leadership as you report on the status of the key Products or Strategic Programs in Web Division.


  • Drive the smooth operation of the Product (PACE) and Strategic Programs (SPACE) Management Process for the Products & Development Group

  • Drive work with key stakeholders in the Web & Security Business Units, Sales, Services, Marketing, Platform Division, Finance, IT, & other Akamai organizations

  • Track, follow up on process dependencies and communicate status to upper management and required stakeholders within Akamai

  • Document detailed agendas, meeting minutes, and action items from key cross-functional meetings

  • Identify and manage areas of risk/opportunity, and influence and implement continuous improvements to the process

  • Define and report on program development process status, issues and success metrics

  • Follow guidance and best practices to successfully drive products or strategic initiatives through the process to successful delivery

  • Provide work direction, training and development to other cross-functional team members

  • Define and Use tools and business systems required to support the process

  • Support cross-functional team(s) and subject matter expert with representatives from Engineering, Sales, Service and Support, Finance, Operations, and others in the establishment, planning and implementation of multiple projects and/or programs

  • Evaluate high-level business problems to identify and execute logical programs and solutions to solve the problem

  • Estimate work efforts for the team and manage resources accordingly

Work closely with the Akamai Directors and VPs to understand priorities, influence decisions, propose solutions and ensure success of key priorities

About the Team

The Web Division is a team of industry leading professionals dedicated to owning and driving the innovation of Web Performance Products and Security Products for our customers. Web Product Operations manages all aspects of the product lifecycle as well as the coordination and delivery of key strategic programs and operational activities. This includes the program definition, prioritization, planning processes, business metrics, and ongoing delivery for these initiatives.

Basic Qualifications

  • Education: Bachelor's Degree in Computer Science, Engineering, or Business Management

  • Minimum of 8 years of overall experience

  • Minimum of 5 years of experience with Program/Project Management or equivalent experience, ideally in a cross-functional technical delivery capacity

Desired Qualifications

  • Strong interpersonal, organizational, and communication skills and the ability to work effectively across a wide range of constituencies in a diverse corporate and client environment

  • Proven ability to deliver projects on time and on budget while communicating with key senior leaders

  • Proficient with program and project management principles and practices, PMP certification or Big 5 Consulting experience preferred

  • Proficient with business process, operations, and metric definition best practices

  • Proficient with Risk and Issue management and resolution

  • Proficient with high-tech internet industry & technical software implementations

  • Detail and action-oriented self starter

  • Expertise with Microsoft Office products

  • Knowledge of JIRA and other Program Management tools

Other Information.

  • Is relocation available for this position: No

  • Is US Citizenship required: No

  • Is a Security Clearance Required: No

If yes, applicants selected will be subject to a government security investigation & must meet eligibility requirements for access to classified information.

About Akamai Technologies

Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet business ready—fast, reliable, and secure—for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere. Headquartered in Cambridge, MA, Akamai has offices around the world and operates the most pervasive, highly distributed CDN—with more than 200,000 servers in 110 or more countries—delivering up to 30% of all Web traffic. Learn more atwww.akamai.com/careers.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.