Akamai Technologies, Inc Security Technical Project Manager in San Jose, Costa Rica
Security Technical Project Manager
San Jose, Costa Rica
4 days ago Post Date
014348 Requisition #
Technical Project Managers are a part of the Akamai Professional Services team and work directly with Akamai's clients to deliver stellar solutions. TPMs lead and manage the integration of customers’ web sites with the Akamai platform. They are involved early in the pre-sales cycle through implementation and customer sign-off. TPMs must have a full understanding of development methodologies, consulting best practices, and common web and application architectures. This position requires a strong technical background, excellent client and project management skills, proven ability to perform hands on technical work when needed, and ability to lead projects and global teams.
Developing professional expertise, applies company policies and procedures to resolve a variety of issues
Work independently or lead small technical teams with Akamai customers to evaluate their web architecture and deliver the managed integration solution. This includes, but is not limited to, evaluating the customer's’ content management and publishing processes, web application architecture, security requirements, DNS configurations, and provide detailed documentation for a custom solution that satisfies the customer's’ business and technical requirements.
Work closely with customers and pre-sales teams to manage and implement customer trials, propose technically feasible solutions and set accurate expectations on effort and timelines for integration. Establish success criteria and act as the single point of contact for the customer for all technical issues and project deliverables.
Create and manage to proposals, Statements of Work and detailed project plans for customer integrations including timelines and effort estimates
Work closely with Account Management, Sales professionals, engineering, product development and Customer Care to resolve issues that arise during customer trials or integrations
Identify new product features and additional sales opportunities during trials and integrations and communication of the same to product development and sales teams
Track and document status and time spent on customer integrations
Participate in internal projects that help scale the group, implement best practices, and improving our methodology and quality of integrations
Review quality of customer integrations
About the Team
Recognizing that an organization’s approach to its Internet initiatives is developed long before implementation and is an on-going exercise long after go-live, Akamai Security Professional Services offers services that address all phases of a customer’s Internet security strategy. Akamai’s Professional Services team calls upon its Internet expertise to architect the optimal security solution for the unique business and technical requirements of our customers. Through its proven methodologies and processes, this highly experienced team of consultants has implemented effective solutions for over 3,000 Akamai customers.
Required Education and Experience
- Minimum 2 years of relevant experience and a Bachelor’s degree in Computer Science, MIS, Engineering or its equivalent.
Minimum 2 years of experience in a customer-facing environment in the information technology industry
Minimum 2 years of project management experience with a proven track record of successfully delivering projects for Fortune 500 customers; experience working on and managing enterprise scale projects
Minimum 2 years of experience managing/handling network technologies related projects which involves Routing/Switching/BGP configuration and networks setup
Minimum 2 years of security experience in network security/application security domain
Fluency in English required.
Experience in implementing different security solutions such as web application firewalls, IDS, Hardware firewalls etc.
Fair understanding of UNIX and web development languages, methodologies, and/or architectures – HTTP, DNS, Perl, PHP, Shell Scripting, J2EE, .NET, C#, JSP, ASP, Tomcat, Apache.
Hands on experience on OSPF and BGP protocols including troubleshooting
TCP/IP and network debugging with tcpdump or similar tools
Knowledge of security technologies, processes, and concepts such web application security, application layer firewalls, IDS/IPS, OWASP Top 10, state-full inspection, TCP/IP, cryptography, PCI DSS, different web application vulnerabilities, different attack vectors, vulnerability assessment and application penetration testing etc.
Industry recognized network and/or security technical certifications (CISSP, CISA, CCIE, CCNP etc.) a plus
Implementation experience with web delivery technologies
Experience in one or more web development languages, methodologies, and/or architectures including server side programming languages and front end development languages
Detailed knowledge of Internet technologies and considered a subject matter expert in any relevant internet topic
Experience delivering internet technologies within B2B or B2C - shopping cart, user personalization, and dynamic database architectures
Experience in a customer facing role requiring a high level of individual responsibility, sound business judgment and large enterprise account management, where an aptitude for improving customer satisfaction was successfully demonstrated
About Akamai Technologies
Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visitwww.akamai.comand follow @Akamaijobs onTwitter,Facebook,LinkedInandInstagram.
Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please clickhere.