Akamai Technologies, Inc UC Administrator in San Jose, Costa Rica

UC Administrator

San Jose, Costa Rica

Corporate IT

Jul 09, 2018 Post Date

013530 Requisition #

About the Team

Enterprise infrastructure services is composed of three main groups, Helpdesk responsible for client side operations (Laptops, Desktops, Voice & Video), Operations team for corporate IT operations & Engineering team for project planning, evaluation and implementation of new technologies as per business requirements.

The role involves working within Operations team providing support to our existing telecoms and video systems and introducing the latest cisco unified communications platform.


Job Responsibilities

  • Performs moderately complex tasks relating to telecom network operations, installation and maintenance for telecommunications service offerings through the application of business and technical skills.

  • Configures, deploys, tests, maintains, monitors, and troubleshoots telecommunications network components of a moderately complex nature to provide a secure, high performance network, including services for core LAN/WAN, VOIP(voice Over Internet Protocol), QOS (Quality of Service, COS (Class of Service, VLAN’s Virtual Local Area Network, SBC’s (Session Border Controller) and Sip (session Initiated Protocol.

  • Cisco Call Manager Server

  • Cisco Unified Presence Server

  • Cisco Video Communications Server (as Expressway-C and Expressway-E for Mobile and Remote Access (MRA), and as a dedicated 3rd party SIP registrar)

  • Cisco TelePresence (TelePresence Conductor, TelePresence Server, and TelePresence Management Suite)

  • Cisco Unified Border Element (CUBE/SBC)

  • Coordinates, reviews and performs repair services in emergency situations.

  • Implements moderately complex telephony solutions and project plans through the use of applications, which may include Cisco Call Manager, Unity voiceMail, Cisco emergency Responder in a UCS and non-UCS environment.

  • Interprets network a

  • lert and performance management tool output to properly engineer the capacity and resiliency of the UC (Unified communications portion of the VOIP network

  • Knowledge on AVAYA PBX, Communication Manager will be added advantage

  • Should be willing to rack and cable equipment.

  • Provide 24 x 5 x 365 support on a rotating on-call schedule

  • Flexible to work with various Geolocation team


Basic Qualifications

  • Bachelor’s Degree and at least 6-8 years of experience in Voice Communications Systems

  • At least 5-7 years of experience in configuration and provisioning of Cisco Call Manager, Unity, IOS Gateway and CUSP (Cisco Unified Sip Proxy – SIP PROXY), in a SIP (Session Initiation Protocol) environment

  • Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community and with vendors.

  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.

  • Experience in identifying operational issues and recommending and implementing strategies to resolve problems.

  • Experience with analyzing and reporting information in order to identify issues, trends, or exceptions to drive improvement of results and find solutions

Desired Qualifications

  • At least 6 years of experience with a telecommunications voice and data provider.

  • Knowledge of Cisco UC, VoIP, SIP and TDM troubleshooting techniques, traffic engineering, and experience interpreting and taking action on alert management and performance management tools.

  • Experience with the design, installation, configuration, troubleshooting and monitoring of core LAN/WAN services including VoIP protocols (ie. H.323, SIP, UDP, RTP, Skinny) & VOIP Codec.

  • Experience with Polycom, Cisco/Tandberg Video conferencing solutions (including Telepresence).

  • Experience with Cisco UCS compute platform.

  • Certification CCNA-Voice Mandatory - CCNP Voice preferred

  • Experience in handling support cases with Cisco TAC and other OEM support teams

TopSkills Needed for the role:

Skill 1 –Cisco Unified Communication

Skill 2 –Basic networking knowledge

Skill 3 –Basic Avaya knowledge

Behavioural Skills:

Systematic approach towards executing the tasks and also should be process oriented. Time management to handle multiple projects and Good communication skills are mandatory.

Soft Skills:

Good team Player, Assertive communicator, should lead by example, understand organization priorities and goals, motivated, dedicated, should take calculated risks.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visitwww.akamai.comand follow @Akamaijobs onTwitter,Facebook,LinkedInandInstagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please clickhere.